Administrative reform has been a breakthrough for Hanoi in fulfilling socio-economic development targets.

Hanoi identified the satisfaction of enterprises and citizens as the gauge of the city’s governance, said Chairman of the Hanoi People’s Committee Nguyen Duc Chung.

Starting from this year, Hanoi would publicize results of public satisfaction and administrative reform index of local agencies on an annual basis.

Hanoi continues to pursue the dual target of containing the Covid-19 pandemic and boosting economic growth.

The move is part of an evaluation process for the 2020 Satisfaction Index of Public Administration Services (SIPAS) held by the Ministry of Internal Affairs.