In order to better serve the people and enterprises, from late December 2016, the Hanoi People’s Committee issued a plan on the application of information technology (IT) in the operation of State agencies in the City in 2017.

In implementing the 08-CTr/TU Program of the Hanoi Party Committee on “Promoting administrative reform and enhancing the responsibility and quality of service of officials and civil servants and officials”, the City always determines one of the key tasks is to constantly improve the public service.